Shipping and returns

Our Standard deliveries is express to Australia and will arrive within 7-10 working days. Parcel destinations outside capital cities may experience a longer delivery time.

It will be up to the Australia Post’s contractor as to whether they leave your parcel at its destination if you are not at home to receive it. With this in mind, it’s best to supply a work delivery address whenever possible.

International deliveries

Please advise your preferred method of delivery

Shipping Charges $AUD

A table of charges based on total order value.

Return Policy

Your satisfaction is of primary importance to us. If any of our products are not what you asked for, you can return them unopened. Only unopened products will be accepted.

To return your item(s), you must first obtain a Return Merchandise Authorisation No. (RMA#) within 30 days of receipt of your order. Returns will not qualify for a credit without an RMA#. Returns that do not meet the above criteria will not qualify for a refund.

Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you qualify for a refund, contact our customer service team at (03) 9526 8644, Monday through Friday, 9.30AM - 2PM.

Please follow the instructions below carefully before returning items.

Return Procedure

• Obtain your RMA# within 30 days of receipt of your order by emailing us.
• All returns must include their original packaging.
• Please include a copy of your invoice and RMA# with your return.
• Use a trackable and or insured shipping method as we can not be responsible for lost return shipments.

Mail your return to:

Obagi-au
Suite 101 / 566 St Kilda Rd
Melbourne 3004
VIC Australia

We are an online retailer. Please note that we are unable to process walk-in returns.

Returns will be processed within five business days of receipt and a credit will be issued in the original form of payment.